As a family-owned business that values teamwork and superior customer service, we're proud to announce the addition of a brand new sales office to better serve our customers. Our new sales building is just a couple of buildings down from our main shop on Tennessee Street in Redlands. We just moved in this February so the dust is still settling, but our sales team is hitting the ground running.
New Building, Better Teamwork
Since founder, Elgar Burgeson, began his one-truck heating and air conditioning operation in 1949, he enthusiastically championed the importance of teamwork in his business. With the entire sales force now all in one building, each Comfort Advisor can streamline communications and practice the same family values that turned a humble operation into an award-winning company. Our sales building features a new conference room where staff can hold team meetings, brainstorm, and bounce ideas off each other to keep customer satisfaction a priority.
Continuing the Tradition of Excellence
With an already strong sales force, a centralized location will improve our ability to keep providing our customers with high-quality assistance. In fact, one of the leading HVAC equipment manufacturers in the world, Lennox Industries, has recognized our sales excellence for 11 straight years. Each year the Dave Lennox Award is presented to the top 25 Lennox dealers in the U.S. and Canada. Burgeson's Heating and Air Conditioning Inc. has earned the distinction of receiving this prestigious honor for multiple years in a row. A centralized sales team will help us continue with our proven track record of excellent customer relations.
Sales Education & Cooperation
Our proficiency in customer relations begins with a commitment to education and teamwork. Our sales force is continually being trained on available rebates and discounts, product information, and more to answer all the questions you may have about replacing your home comfort system. Andy Reade, Vice President and Comfort Advisor for Burgeson's Heating and Air Conditioning, began working at the company when he was 19 years old as a service technician and worked his way up to his current position of leadership. Leadership and cooperation have made us a household name in Redlands, the Inland Empire, and beyond.
Here at Burgeson's, we make adjustments and implement changes to keep up with the increasing expectations and need of our loyal customers. We listen to what our customers want, adding features to our business model along the way. Instead of wanting to "make a sale," we focus on starting a conversation with our customers which can form into a relationship and then becomes trust. We do things differently around here and our customers appreciate that.
